Introduction
The data returned from a reviews API call is described in the following table.
Note
If you would like to manage your own display solution Feefo's Reviews API allows you to retrieve all the data you need.
This option is not suitable as a means of batch retrieving review content if you plan to self-host the data due to network edge caching. If you would like to self-host your review content please contact us to discuss the best options taking your requirements into consideration.
For documentation purposes, the format of each parameter has been abbreviated to the form reviews.<parameter_name>.<parameter_name> whereas in fact the data would be presented in a similar format to the following example:
https://api.feefo.com/api/version/reviews/all?merchant_identifier=example-retail-merchant
This API call would produce the following review data from Feefo (for brevity, only a single customer review consisting of service feedback and two sets of product feedback is displayed below):
{
"summary": {
"meta": {
"count": 3878,
"pages": 194,
"page_size": 20,
"current_page": 1
}
},
"reviews": \[ {
"merchant": {
"identifier": "example-retail-merchant"
},
"url": "<http://www.feefo.com/en_GB/reviews/example-retail-merchant/572f69dd498ee99ed9348e49/customer-review-fab-as-usual">,
"social": {
"facebook": "<http://www.facebook.com/dialog/share?app_id=88240596850xxxx&href=http%3A%2F%2Fwww.feefo.com%2Fen_GB%2Freviews%2Fexample-retail-merchant%2F572f69dd498ee99ed934xxxx%2Fcustomer-review-fab-as-usual&redirect_uri=http%3A%2F%2Fwww.fee.fo%2FyOrn22">,
"twitter": "<http://twitter.com/intent/tweet?text=&url=http%3A%2F%2Fwww.fee.fo%2FyOrn22&via=Feefo_Official">
},
"customer": {
"display_name": "Emily"
},
"service": {
"rating": {
"min": 1,
"max": 5,
"rating": 5
},
"id": "5733aab0498edc149d51xxxx",
"title": "Fab as usual",
"review": "Speedy deliver, easy to use website.",
"created_at": 1463003823439,
"helpful_votes": 0
},
"products": [ {
"rating": {
"min": 1,
"max": 5,
"rating": 5
},
"id": "5733aaaf498edc149d51xxxx",
"review": "Gorgeous scarf, so nice I wanted to keep it myself rather than give it for a gift.",
"product": {
"title": "White and Black Stripped Scarf",
"sku": "1234",
"url": "http://www.exampleretailmerchant.co.uk/white-and-black-stripped-scarf",
"reviews_url": "http://www.feefo.com/en_GB/reviews/example-retail-merchant/products/white-and-black-stripped-scarf?sku=1234"
},
"created_at": 1463003823983,
"helpful_votes": 0
},
{
"rating": {
"min": 1,
"max": 5,
"rating": 5
},
"id": "5733aab0498edc149d51726b",
"review": "Smells gorgeous & a the recipe is attached.",
"product": {
"title": "Strawberry Cheesecake Candle",
"sku": "12345",
"url": "http://www.exampleretailmerchant.co.uk/strawberry-cheescake-candle",
"reviews_url": "http://www.feefo.com/en_GB/reviews/example-retail-merchant/products/strawberry-cheesecake-candle?sku=12345"
},
"created_at": 1463003824282,
"helpful_votes": 0
}
]
},
]
}
Note
Any parameter listed in the table with square brackets [] could have an array/multiple results. For example, reviews[].service.custom[] indicates there may be multiple reviews, each of which will have just one service review within which there may be multiple custom question responses.
| Response parameter | Modes | Description | Authentication required |
|---|---|---|---|
| summary.meta.count | all, service, product, nps | The total number of matching sales corresponding to the feedback result set. | No |
| summary.meta.pages | all, service, product, nps | The number of pages of results available. | No |
| summary.meta.page_size | all, service, product, nps | The number of results per page. | No |
| summary.meta.current_page | all, service, product, nps | The current page of results being returned. | No |
| reviews[].merchant.identifier | all, service, product, nps | The merchant identifier the feedback relates to. Suppressed when include_children = false. | No |
| reviews[].last_updated_date | all, service, product, nps | The UTC date/time the customer’s review was last updated. | No |
| reviews[].products_purchased[] | all, service, product, nps | The title of all products associated with the sale (including those which have not received feedback). | No |
| reviews[].tags[].key | all, service, product, nps | The key of the sale tag associated with the feedback. | Yes |
| reviews[].tags[].values[] | all, service, product, nps | The value of the sale tag associated with the feedback, there may be multiple values corresponding to the specified key. | Yes |
| reviews[].tags[].type | all, service, product, nps | The type of tag associated with the feedback: sale – provided as part of the sale upload.feedback – applied via Insight Tags. | Yes |
| reviews[].url | all, service, product | The URL of the review on Feefo’s site. | No |
| reviews[].social.facebook | all, service, product | The URL of the Facebook share link for the review. | No |
| reviews[].social.twitter | all, service, product | The URL of the Twitter share link for the review. | No |
| reviews[].social.google_plus | all, service, product | The URL of the Google+ share link for the review. | No |
| reviews[].customer.display_name | all, service, product | The name the customer has provided to share alongside the review. Where the customer has opted out of displaying their identity this value will be omitted | No |
| reviews[].customer.display_location | all, service, product | The location the customer has provided to share alongside the review. Where the customer has opted out of displaying their identity this value will be omitted. | No |
| reviews[].customer.name | all, service, product, nps | The name of the customer as provided in the original sale upload. | Yes |
| reviews[].customer.email | all, service, product, nps | The email address of the customer as provided in the original sale upload. | Yes |
| reviews[].customer.mobile | all, service, product, nps | The mobile phone number of the customer as provided in the original sale upload. | Yes |
| reviews[].customer.order_ref | all, service, product, nps | The order reference associated with the feedback. | Yes |
| reviews[].customer.customer_ref | all, service, product, nps | The customer reference associated with the feedback. This will only be included where there is an associated customer reference. | Yes |
| reviews[].service.rating.min | all, service | The lowest possible Feefo rating. The default is 1.0. | No |
| reviews[].service.rating.max | all, service | The highest possible Feefo rating. The default is 5.0. | No |
| reviews[].service.rating.rating | all, service | The service rating assigned to the feedback, between 1 and 5. Where the customer has re-rated their feedback the most recent rating assigned will be returned. | No |
| reviews[].service.id | all, service | The feedback id for the service review element. | No |
| reviews[].service.created_at | all, service | The UTC date/time the service feedback was created. | No |
| reviews[].service.title | all, service | The title assigned to the service feedback. Where the customer has chosen not to provide a title this will be omitted. | No |
| reviews[].service.review | all, service | The customer’s original review of the merchant’s service. | No |
| reviews[].service.helpful_votes | all, service | The number of helpful votes the service feedback has received. | No |
| reviews[].service.media[].id | all, service | The Object ID of the media item. | No |
| reviews[].service.media[].typ | all, service | The type of media attached to the service feedback (photo/video). | No |
| reviews[].service.media[].url | all, service | The URL to the media item. | No |
| reviews[].service.media[].thumbnail | all, service | The URL to the video static thumbnail. Only present for type = video. | No |
| reviews[].service.media[].caption | all, service | The consumer-provided caption for the media item. | No |
| reviews[].service.media[].helpful_votes | all, service | The number of helpful votes the service media item has received. | No |
| reviews[].service.custom[].question_id | all, service | The unique ID of the custom service question. | Yes |
| reviews[].service.custom[].question | all, service | The title of the custom service question. This is only included if the customer provided a response to the question. | Yes |
| reviews[].service.custom[].answer | all, service | The response to the custom service question. This is only included if the customer provided a response to the question. | Yes |
| reviews[].service.sentiment.features[].text | all, service | Only included if the account has Smart Themes enabled and enhanced_insight = include. The text of any features associated with the service review in order of sentiment score, highest to lowest. | No |
| reviews[].service.sentiment.features[].score | all, service | Only included if the account has Smart Themes enabled and enhanced_insight = include. The sentiment score between -1 and +1 of any features associated with the service review in order of sentiment score, highest to lowest. | No |
| reviews[].service.sentiment.positive_snippets[].text | all, service | Only included if the account has Smart Themes enabled and enhanced_insight = include. A list of the positively categorised snippets associated with the service review ordered by sentiment score, highest to lowest. | No |
| reviews[].service.sentiment.positive_snippets[].score | all, service | Only included if the account has Smart Themes enabled and enhanced_insight = include. The sentiment score between -1 and +1 of the positively categorised snippets associated with the service review ordered by sentiment score, highest to lowest. | No |
| reviews[].service.sentiment.negative_snippets[].text | all, service | Only included if the account has Smart Themes enabled and enhanced_insight = include. A list of the negatively categorised snippets associated with the service review ordered by sentiment score, lowest to highest. | No |
| reviews[].service.sentiment.negative_snippets[].score | all, service | Only included if the account has Smart Themes enabled and enhanced_insight = include. The sentiment score between -1 and +1 of the negatively categorised snippets associated with the service review ordered by sentiment score, lowest to highest. | No |
| reviews[].service.thread[].created_at | all, service | The UTC date/time the thread entry was created. | No |
| reviews[].service.thread[].type | all, service | The type of thread entry: customer_comment – an additional comment made by the customer. customer_rerate – an adjustment made to the service rating by the customer. customer_retitle - an adjustment made to the service review title by the customer. merchant_comment – a response from the merchant to the customer’s comments. | No |
| reviews[].service.thread[].author | all, service | The display name of the person who created the thread entry. | No |
| reviews[].service.thread[].comment | all, service | The comment corresponding to the thread entry. This will be absent for customer_rerate. | No |
| reviews[].service.thread[].old_rating | all, service | The previous service rating assigned by the consumer, between 1 and 5. Only present for customer_rerate (between 1 and 5). | No |
| reviews[].service.thread[].new_rating | all, service | The new service rating assigned by the consumer, between 1 and 5. Only present for customer_rerate (between 1 and 5). | No |
| reviews[].service.thread[].old_title | all, service | The old review title. Only present for reviews[].service.thread[].type = customer_retitle. | No |
| reviews[].service.thread[].new_title | all, service | The new review title. Only present for reviews[].service.thread[].type = customer_retitle. | No |
| reviews[].products[].product.title | all, product | The title of the product which has been reviewed. | No |
| reviews[].products[].product.parent_sku | all, product | The parent SKU assigned to the product. This will only be displayed where a value has been assigned. | No |
| reviews[].products[].product.sku | all, product | The SKU assigned to the product. | No |
| reviews[].products[].product.tags[].key | all, product | The key of the product tag associated with the product feedback. | Yes |
| reviews[].products[].product.tags[].values[] | all, product | The value of the product tag associated with the product feedback. There may be multiple values associated with the specified key. | Yes |
| reviews[].products[].product.tags[].type | all, product | The type of tag associated with the feedback: product – provided as part of the sale upload, corresponds to the specific order line. feedback – applied via Insight Tags. | Yes |
| reviews[].products[].product.url | all, product | The URL of the product on the merchant’s website. In order of preference the following URL will be returned: Product URL specified in an uploaded catalogue. Product URL specified in the sales file. URL specified as the product forwarding URL within merchant settings. URL specified as the website forwarding URL within merchant settings. | No |
| reviews[].products[].product.reviews_url | all, product | The URL for all reviews for the product on Feefo’s website in the form: http://www.feefo.com/locale/reviews/merchant-identifier/products/product-name?sku=product-sku Where a parent product SKU has been provided the link will pass through the parent SKU. | No |
| reviews[].products[].product.image_url | all, product | The URL of the product image stored by Feefo, as uploaded via the product catalogue. Where an image is unavailable this will be omitted. | No |
| reviews[].products[].rating.min | all, product | The lowest possible Feefo rating. The default is 1.0. | No |
| reviews[].products[].rating.max | all, product | The highest possible Feefo rating. The default is 5.0. | No |
| reviews[].products[].rating.rating | all, product | The product rating assigned to the feedback, between 1 and 5. Where the customer has re-rated their feedback the most recent rating assigned will be returned. | No |
| reviews[].products[].attributes[].name | all, product | The name of the product attribute which has been rated. | No |
| reviews[].products[].attributes[].min | all, product | The minimum rating which could have been assigned to the attribute. The default is 1.0. | No |
| reviews[].products[].attributes[].ma | all, product | The maximum rating which could have been assigned to the attribute. The default is 5.0. | No |
| reviews[].products[].attributes[].rating | all, product | The rating which has been assigned to the attribute, between 1 and 5. | No |
| reviews[].products[].id | all, product | The feedback id for the product review element. | No |
| reviews[].products[].created_at | all, product | The UTC date/time the product feedback was created | No |
| reviews[].products[].review | all, product | The customer’s original review of the product. | No |
| reviews[].products[].helpful_votes | all, product | The number of helpful votes the product feedback has received. | No |
| reviews[].products[].media[].id | all, product | The Object ID of the media item. | No |
| reviews[].products[].media[].type | all, product | The type of media attached to the product feedback: photo video | No |
| reviews[].products[].media[].url | all, product | The URL to the media item. | No |
| reviews[].products[].media[].thumbnail | all, product | The URL to the video static thumbnail. Only present for type = video. | No |
| reviews[].products[].media[].caption | all, product | The consumer provided caption for the media item. | No |
| reviews[].products[].media[].helpful_votes | all, product | The number of helpful votes the product media item has received. | No |
| reviews[].products[].media[].social.facebook | all, product | The URL of the Facebook share link for the review. | Np |
| reviews[].products[].media[].social.twitter | all, product | The URL of the Twitter share link for the review. | No |
| reviews[].products[].media[].social.google_plus | all, product | The URL of the Google+ share link for the review. | No |
| reviews[].products[].custom[].question | all, product | The title of the custom product question. This is only included if the customer provided a response to the question. | Yes |
| reviews[].products[].custom[].answer | all, product | The response to the custom product question. This is only included if the customer provided a response to the question. | Yes |
| reviews[].products[].sentiment.features[].text | all, product | Only included if the account has Smart Themes enabled and enhanced_insight = include. The text of any features associated with the product review in order of sentiment score, highest to lowest. | No |
| reviews[].products[].sentiment.features[].score | all, product | Only included if the account has Smart Themes enabled and enhanced_insight = include. The sentiment score between -1 and +1 of any features associated with the product review in order of sentiment score, highest to lowest. | No |
| reviews[].products[].sentiment.positive_snippets[].text | all, product | Only included if the account has Smart Themes enabled and enhanced_insight = include. A list of the positively categorised snippets associated with the product review ordered by sentiment score, highest to lowest. | No |
| reviews[].products[].sentiment.positive_snippets[].score | all, product | Only included if the account has Smart Themes enabled and enhanced_insight = include. The sentiment score between -1 and +1 of the positively categorised snippets associated with the product review ordered by sentiment score, highest to lowes | No |
| reviews[].products[].sentiment.negative_snippets[].text | all, product | Only included if the account has Smart Themes enabled and enhanced_insight = include. A list of the negatively categorised snippets associated with the product review ordered by sentiment score, lowest to highest. | No |
| reviews[].products[].sentiment.negative_snippets[].sc | all, product | Only included if the account has Smart Themes enabled and enhanced_insight = include. The sentiment score between -1 and +1 of the negatively categorised snippets associated with the product review ordered by sentiment score, lowest to hig | No |
| reviews[].products[].thread[].created_at | all, product | The UTC date/time the thread entry was created. | No |
| reviews[].products[].thread[].type | all, product | The type of thread entry: customer_comment – an additional comment made by the customer. customer_rerate – an adjustment made to the service rating by the customer. customer_attribute_rerate – an adjustment made to a product attribute rating by the customer. merchant_comment – an response from the merchant to the customer’s comments | No |
| reviews[].products[].thread[].author | all, product | The display name of the person who created the thread entry. | No |
| reviews[].products[].thread[].comment | all, product | The comment corresponding to the thread entry. This will be absent for customer_rerate. | No |
| reviews[].products[].thread[].old_rating | all, product | The previous service rating assigned by the consumer, between 1 and 5. Only present for customer_rerate (between 1 and 5). | No |
| reviews[].products[].thread[].new_rating | all, product | The new service rating assigned by the consumer, between 1 and 5. Only present for customer_rerate (between 1 and 5). | No |
| reviews[].products[].thread[].attributes[].name | all, product | The name of the attribute which has been rerated. Only present for reviews[].products[].thread[].type = customer_attribute_rerate. | No |
| reviews[].products[].thread[].attributes[].old_rating | all, product | The old attribute rating. Only present for reviews[].products[].thread[].type = customer_attribute_rerate (between 1 and 5). | No |
| reviews[].products[].thread[].attributes[].new_rating | all, product | The new attribute rating. Only present for reviews[].products[].thread[].type = customer_attribute_rerate (between 1 and 5). | No |
| reviews[].nps.created_at | all, nps | The UTC date/time the NPS feedback was created. | Yes |
| reviews[].nps.rating | all, nps | The NPS rating the customer has assigned to the feedback, between 0 and 10. This will only be included where a rating has been provided. | Yes |
| reviews[].nps.reason | all, nps | The reason the customer has provided to accompany their NPS rating. This will only be included where a reason has been provided. |